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Parrot IPTV — IPTV subscriptions for the USA & Canada

Legal

Refund Policy

We want you to be sure before you pay. Test everything with our free 24-hour trial, and if something goes wrong after purchase you can request a refund within 7 days in the cases below.
Draft for review. This document has not yet been reviewed by a legal professional. Items marked “[To be confirmed]” require business confirmation before publication.

Last updated: 2026-10-26

1. Free trial — test before you buy

We offer a free 24-hour trial with no payment required. Please use it to check the channels and content you care about on your own devices — Fire TV Stick, smart TV, Android, iPhone, MAG box or computer — and on your own internet connection. Testing in the evening, when home internet is busiest, gives the most realistic result.

The trial uses the same service as a paid subscription, so it is the best way to confirm compatibility.

2. The 7-day refund window

You may request a refund within 7 days of the date your payment was made, in the eligible situations listed in section 4. Requests received after 7 days are not covered by this policy, except where the law requires otherwise.

3. Technical issues — let us fix it first

Most problems — buffering, freezing, channels not loading, TV guide issues or on-demand playback errors — are caused by the internet connection, router or app settings and can be fixed quickly. Before requesting a refund, contact support so we can help. We can:

  • Walk you through setup on WhatsApp or Telegram.
  • Recommend a different player app for your device (for example TiviMate, IPTV Smarters Pro or IBO Player).
  • Refresh your playlist and TV guide details.
  • Help with Wi-Fi, router and internet troubleshooting.

If we cannot resolve a genuine service problem that you reported within the 7-day window, you remain eligible under section 4.

4. When we will refund

Within 7 days of payment, we will refund you in these cases:

  • Not yet activated: you paid but your subscription has not been activated and your login details (M3U URL, Xtream Codes details or MAC activation) have not been delivered.
  • Duplicate payment: you were charged twice for the same order or subscription period.
  • Unresolved service problem: the service does not work for you, you reported it to support within the 7-day window, and we were unable to resolve it. [To be confirmed: full or partial refund in this case, and how long support has to resolve the issue]

5. Situations not covered

The following are generally not eligible for a refund:

  • Change of mind after your subscription has been activated and your login details delivered. [To be confirmed: confirm this exclusion]
  • A slow or unstable internet connection on your side (we recommend at least 10 Mbps for HD and 25 Mbps for 4K).
  • A device that is not compatible — please test with the free trial first.
  • Problems caused by third-party player apps, including their own activation fees or premium upgrades.
  • An individual channel being temporarily unavailable, or line-ups changing due to licensing.
  • Using a VPN or network that blocks or slows streaming traffic.
  • Choosing the wrong plan length or number of connections — contact us and we will try to help adjust it.
  • Not checking the channels or content you need before purchasing.
  • Accounts suspended for breaking our Terms & Conditions, such as sharing login details.
  • Requests made more than 7 days after payment.

6. How to request support or a refund

Contact us with your order reference (for example PIP-20261026-XXXXXX) and, if possible, a screenshot or short video of the issue:

For refund requests, also include the name and email used for the order, the payment date and the reason for your request.

7. How refunds are processed

We will acknowledge your request and may ask for more information. Approved refunds are returned to the original payment method. Processing time: [To be confirmed: processing time]. The time for funds to appear depends on your bank or card provider. Once a refund is issued, the related subscription is deactivated.

8. Chargebacks and payment disputes

Please contact us before opening a chargeback or payment dispute — we can usually resolve genuine issues faster. While a dispute is open we may suspend the related account. Nothing in this section limits your legal rights or your rights with your card issuer.

9. Subscription renewals

Plans are prepaid for the period you choose (1, 3, 6 or 12 months). When your plan ends you can renew by placing a new order or contacting support. [To be confirmed: confirm that no payment method used for Parrot IPTV renews automatically]

10. Your consumer rights

Nothing in this policy affects any rights you have under the consumer protection laws of the country, state or province where you live. [To be confirmed: jurisdiction-specific consumer rights wording after legal review]

Summary

Try free for 24 hours → choose a plan if you’re happy → refunds within 7 days in eligible cases → free setup and technical help throughout your subscription.

Questions before buying? Ask us on WhatsApp or visit our contact page.